Got a question or need more help? Check out our frequently asked questions below.

• I want to find out more about Moments of Life (Families)

• I am experiencing some technical difficulties

• I need help navigating the online birth registration application

• I need help with preschool search and indication of interest

• I need help with child’s health

 

If you need more assistance, email us at mol_families@psd.gov.sg.

 

 

Q1 What is the Moments of Life (Families) app?

The MOL (Families) app was created to support you in your parenthood journey. Services and information centred round the needs of you and your family are integrated via a single digital platform, giving you what you need when you need it.

 

Key features of the app include:

I. Register your child’s birth, apply for the Baby Bonus and National Library membership in one form;

II. Search for and indicate interest in preschool facilities of your choice, through the use of geolocation technology, with accompanying information on school fees and vacancies;

III. Access your child’s immunisation and medical appointment records; and IV. Receive credible and up-to-date Government content on applicable schemes and benefits, parenting information and events.

If you have a question on the app, email us at mol_families@psd.gov.sg

 

Q2 When will new features be released on the app and how will I be notified?

The Moments of Life (Families) app will be enhanced regularly. Updates will be made available through the Apple App Store and Google Play Store.

 

Q3 What platform does the app run on?

The app supports the current major versions (and up to 2 versions earlier) of iOS and Android. Details on compatibility can also be found on the App listing page in the Apple App Store or Google Play Store.

 

Q4 What are the services on the app that require SingPass login?

Services such as Birth Registration, Baby Bonus Application and Child Health will require SingPass login to prefill the online form or view records.

Log in with SingPass on the “Profile” page to have immediate access to your children’s MyInfo records.

 

Q5 I do not have SingPass account. What should I do?

Please visit www.singpass.gov.sg to register for a SingPass account.

 

Q6 I have forgotten my SingPass password. What do I do?

Please visit www.singpass.gov.sg to reset your SingPass password.

 

Q7 My data is being shared across agencies. How can I be sure that my data will not be leaked or compromised without my consent?

We have rules in place to protect personal data, and have adopted technical safeguards to ensure that your data is kept secure. We will continuously enhance these over time, as technology and techniques improve.

Public servants are also expected to safeguard personal data, and anyone who abuses their access will be disciplined accordingly. Under the Public Sector Governance Act (PSGA), offences of unauthorised disclosure and improper use of information, and unauthorised re-identification of anonymised information, are criminalised.

 

Q8 I wish to update or change the government-verified data used on the app. How do I go about it?

Please visit www.ifaq.gov.sg/MyInfo to update your government-verified data.

 

Q9 Why is this app only in English? Are there plans for other languages so that it will be more inclusive?

Currently at this initial stage, the MOL (Families) app is only available in English. We will explore for the app to be made available in other languages as part of future enhancements.

 

Q10 Who can use the app for online Birth Registration?

To access the online Birth Registration service in the app, you or your spouse must be a Singapore citizen and

a. Both be SingPass/MyInfo account holders;

b. Your child must have a valid electronic Notification of Live Birth (eNLB); and

c. You must have registered your marriage in Singapore.

 

As the app is in its first pilot phase of development, the Birth Registration service is only available to citizens whose child is born in public hospitals, namely KK Women’s and Children’s Hospital (KKH), Singapore General Hospital (SGH) and National University Hospital (NUH).

 

Q11 I have registered the birth of my child on the app. What documents do I need to produce to collect my child’s Birth Certificate?

If you are a Singapore Citizen, you will only need to show your NRIC to collect the Birth Certificate.

If you are a foreigner, you will need to provide the following documents:

  • Passport, or
  • Long-Term Pass cards, or
  • Disembarkation/Embarkation cards

 

However, if you or your spouse have edited any marriage information in the online application, you will also need to show your original marriage certificate for verification.

 

As your marriage records will need to be verified at the point of Birth Certificate collection, you may experience a longer wait to collect your child’s Birth Certificate.

  

Q12 How do I know if my application has been submitted successfully through the app?

A confirmation SMS will be sent to your mobile number once the application has been submitted successfully through the app. You may also check on your application status via the "Application Status" feature located in the Menu bar. 

 

Q13 I registered my child’s birth on the app but missed my appointment to collect my child’s Birth Certificate. Can I make another appointment on the app?

Please log in to Immigration & Checkpoints Authority (ICA) e-Appointment page (https://eappointment.ica.gov.sg/ibook) with your NRIC number to request for a change in date and time of your appointment. Alternatively, click on "Application Status" in the Menu bar to access the e-appointment page directly. 

 

Q14 Why can’t I make an appointment on the app to collect the Birth Certificate(s) at the hospital? 

The e-appointment booking feature for hospitals is currently not available on the app. E-appointment bookings via the app are only available for Birth Certificate collection at the Immigration & Checkpoints Authority (ICA).

 

Q15 How do I collect my child's Birth Certificate (BC) at the hospital?

After submitting your application via the Moments of Life (Families) app, you will receive a confirmation SMS. You can also retrieve the Successful Submission page via the "Application Status" feature found in the Menu bar. Show this SMS or the Successful Submission page to the Admin Officer at the hospital collection counter when collecting your child's BC. As the collection process is different for each hospital, please check with your designated hospital before collecting the BC in person.

 

Q16 If I am not the parent of the child, can I collect the child’s Birth Certificate on behalf of the child’s parents?

The Birth Certificate can only be collected by the child’s parents.

 

Q17 I chose to collect my child’s Birth Certificate (BC) at ICA, and I have already made payment. Can I collect my child’s BC in the hospital instead?

As you have paid for your child’s Birth Certificate (BC) collection at the Immigration & Checkpoints Authority (ICA), you will have to collect your child’s BC at ICA. Similarly, if you have selected the hospital where your child was born for BC collection, you should collect at the hospital.

 

Q18 When can I collect my child's Birth Certificate (BC) at ICA or the hospital?

If you selected ICA as your collection point, you would have made an e-appointment via the Moments of Life (Families) app. Collect your child's BC as per your selected appointment time. If you wish to make or change your appointment at ICA, please visit https://eappointment.ica.gov.sg/ibook

For hospital collection, you may collect your child's BC from the next working day (subject to your designated hospital's opening hours and/or BC collection schedule).

 

Q19 Can I change the name of my child after submitting the Birth Registration application through the app?

Yes, you are able to make changes to your child’s name before the Birth Certificate (BC) is printed and signed, during the BC collection at the Immigration & Checkpoints Authority (ICA) or at the hospital of your child’s birth.

 

Q20 Why does my spouse need to log in with SingPass as well? Can I submit the application on my spouse’s behalf?

As the consent of both parents is required for Birth Registration, you and your spouse will need to log in with SingPass in order to provide your individual consent to the application. This will also enable us to verify your marriage details.

 

Q21 My spouse does not have a SingPass account. What should I do?

Your spouse will need to visit www.singpass.gov.sg to register for a SingPass account.

If your spouse is unable to obtain a SingPass account, you can register your child’s birth at the hospital where he or she was born or at the Immigration & Checkpoints Authority (ICA).

 

Q22 My spouse is overseas. Can I key in an overseas mobile number during Birth Registration?

Currently, you can only key in a local mobile phone number during Birth Registration. You may consider registering your child’s birth at the hospital where he or she was born or at the Immigration & Checkpoints Authority (ICA) instead.

 

Q23 My spouse is overseas and cannot be contacted via SMS to complete the Birth Registration process. What should I do?

Birth Registration must be completed within 42 days of your child’s birth.

You may register your child’s birth after your spouse is available to receive SMS notifications.

Alternatively, you may proceed to register your child’s birth at the hospital where he or she was born or at the Immigration & Checkpoints Authority (ICA).

 

Q24 I am a Singapore citizen, but I gave birth to my child in a private hospital. Can I register my baby on the app?

The Moments of Life (Families) app is still in the pilot stages of development. For the first phase, the Birth Registration service is only available to citizens whose child is born in public hospitals, namely KK Women’s and Children’s Hospital (KKH), Singapore General Hospital (SGH) and National University Hospital (NUH).

There are plans to extend the Birth Registration service to private hospitals. More details will be announced later.

However, you are still able to access other features of the app such as the preschool geolocation search function, viewing of your child’s immunisation records and medical appointments, and parenting information and events.

 

Q25 My payment for the Birth Registration was rejected. What should I do?

You will be redirected to the Birth Certificate collection page in the app, where you will be able to access the payment process again. If you encounter further issues with payment, please contact us at mol_families@psd.gov.sg.

 

Q26 I did not register the birth of my child using the app. Now that I have collected my child’s Birth Certificate, can I still use the app to apply for Baby Bonus?

Yes, you can access the Baby Bonus website via the Moments of Life (Families) app.

To apply, please follow the steps below.

1) Go to “Menu”

2) Select “Newborn” under “Services”

3) Select “Baby Bonus Application”, where you will be linked directly to the Baby Bonus website in-app

4) Log in with your SingPass

 

Q27 I am not married or I am separated/divorced. How can I register for the birth of my child?

You can register your child’s birth at the Immigration & Checkpoints Authority (ICA).

 

Q28 As a single parent, can I use the app to apply for Baby Bonus?

Yes, you can access the Baby Bonus website on the Moments of Life (Families) app. Check your eligibility at https://babybonus.msf.gov.sg/parent-helper to open a Baby Bonus Child Development Account (CDA).

To apply, please follow the steps below.

1) Go to “Menu”

2) Select “Newborn” under “Services”

3) Select “Baby Bonus Application”

4) Log in with your SingPass

 

Q29 How can I register my child as a library member?

You will be given an option to register your baby as a library member in the Birth Registration service on the Moments of Life (Families) app. You will receive a confirmation email from National Library Board (NLB) within 5 working days after successful registration.

 

Q30 What are the benefits to sign up my baby as a library member?

By registering your child as a library member, you can start to encourage the love of reading at a tender age. As a library member, your child will have access to a wide variety of reading materials and can borrow up to 8 library items (e.g. books, magazines, audio-visual materials, etc), as well as participate in library programmes.

 

Q31 Do I need to bring any documents when I visit the library to collect the special library card and Baby Gift Pack?

You will only need to show the confirmation email from National Library Board to collect the special library card and Baby Gift Pack.

 

Q32 What are the contents of the Baby Gift Pack?

The Baby Gift Pack contains the following:

  • Three board books
  • Rhymes and Fingerplays for Little Ones
  • Height Chart

 

Q33 How can I indicate interest in centres for my child who is not born yet?

You will need a valid Birth Certificate number to indicate your interest in centres.

 

Q34 How do I indicate my interest for an infant care/child care centre?

To indicate your interest for an infant care/child care centre, please follow the steps below.

1) Go to “Menu”

2) Select “Preschool” under “Services”

3) Select “Preschool Search”

4) Search for the centre using its name or postal code

5) Select “Select Centre”

You will be able to indicate your interest for up to 10 infant care/child care centres.

 

Q35 I want to add another centre but I have already selected 10 centres. What should I do?

If you have already selected 10 centres, you will need to remove centres before adding more.

To view the list of selected centres and remove centres, please follow the steps below.

1) Tap on the "View" button from "Results" or "Details" page.

2) Select "Remove" on the "Selected Centres" page

 

Q36 How can I indicate interest for kindergartens?

Kindergartens hold annual mass registration exercises for their student enrolment. Please contact the kindergartens directly if you would like to enrol your child.

 

Q37 How will I know if my child has been successful in getting a place in the centre I have indicated interest in?

The centre will contact you directly if your child has successfully been enrolled.  

 

Q38 What are the services available under Child Health on the app?

You will be able to view your children’s immunisation and appointment records on the app.

To view your child’s immunisation and appointment records, please follow the steps below.

1) Go to “Menu”

2) Select “Child Health” under “Services”

3) Select “Immunisation Records” or “Medical Appointments”

4) Log in with your SingPass

Medical appointments made with private clinics or hospitals will not be reflected on the app.

 

Q39 I wish to change my child’s immunisation appointment, can I do so via the Moments of Life (Families) app?

You can currently only view your child’s immunisation records on the Moments of Life (Families) app. Please contact the polyclinic/hospital where your child will be having the immunisation to request for a change in appointment.

 

Q40 My child had her immunisation done in a private clinic. Will I be able to see his immunisation records on the MOL (Families) app?

Yes. As long as doctors notify the National Immunisation Registry (NIR) about the immunisations given, parents will be able to view the immunisation records of their children in the app.

 

Q41 My child’s appointment information is not updated. What should I do?

Please contact the Health Promotion Board (HPB) at hpb_healthhub@hpb.gov.sg.

 

Q42 My child is born overseas, and I cannot find his/her records on MyInfo/ MOL (Families) app. Why is it so?

As the Moments of Life (Families) app is still in its early stages of development, only data for children born and registered in Singapore is currently available in MyInfo and the MOL (Families) app. We are working with the relevant agencies to include children who were born overseas, and hope to make this enhancement soon.

 

Last updated on 15 Feb 2019